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About CTNP
Experience Japanese Service
Since 1994 in Tokyo, we’ve put the customer’s perspective first—choosing human connection over automation. While others turned to IVR and scripted systems, we stayed committed to real conversations that build trust, deliver empathy, and create experiences customers remember.
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Years Experience.
WHO WE ARE
30+ Years of Proven Results — Driven to Deliver More for You
For 30+ years, we’ve turned real customer conversations into powerful insights that boost loyalty and revenue. We don’t just communicate—we uncover what your customers truly want, helping you refine your brand, elevate experiences, and drive measurable growth fast.
Built on decades of success in Japan, we deliver premium-quality service with cost-effective impact. We go beyond expectations to maximize your results—now bringing our proven, high-performance approach to help you win, scale, and lead in the global market.
WHO WE ARE
Real Conversations. Real Connections. Real Results.
We create meaningful, heart-to-heart interactions that go beyond scripts—blending authentic dialogue with unmatched professionalism. Every conversation is designed to build trust, strengthen relationships, and leave a lasting impression that keeps customers coming back.
At CTNP, we immerse ourselves in your brand to represent it as if it were our own. By aligning with your values and tailoring every interaction, we deliver highly personalized experiences that elevate your customer journey—giving you a clear competitive edge.
Our Team
Our Professional Team
It is our mission to build heart-to-heart communication all over the world by providing “omotenashi” high-quality services for you.
Naoya Osawa
Chief Executive Officer
Chisato Toyoda-Atoc
Chief Operations Officer
Anthony "Silver" Cepeda
Chief Sales Officer
Eunice Trinidad
Senior Operations Manager
Merry Joy Conson Bacalso
Operations Manager
June Babe Caballes
Training Manager
Clarisse Pedrano Regis
Head Of Operations / Transportation Vertical
Benedick Lanuevo Cenera
IT Manager
Lenie Rodriguez-Nieva
Account Manager
Our Accreditations And Affiliations
Our Certifications
Cebu IT-BPM Organization (CIB.O)
CTNP’s CIB.O membership isn’t just a badge—it’s an invitation to be part of the conversation. From building bridges with fellow BPOs to forming connections with Cebu’s academic institutions, the opportunity to “compare notes” and exchange ideas is what truly excites him.
Certified Quality Management System
ISO/IEC 27001:2013
Provisioning Of Managed Services Including Managing Networks For Clients, Data Processing Via Call Center Services, Product Developments, Software Developments Activitiessupported By Information Technology (It), Human Resource (Hr), General Administration, Physical Security, Operations Management Office, Quality Assurance And Sales
National Privacy Commission
CTNP Corporation has duly complied with the registration requirements of the Data Privacy Act of 2012, its Implementing Rules and Regulations, and all related issuances. This certificate was issued under the seal of the Commission and serves only as proof of registration and not a verification of the contents of any document submitted in relation thereto. The information on this certificate has been made part of the records of the Commission.
PEZA Certified
CTNP has passed all PEZA requirements and is eligible for various fiscal and non-fiscal incentives. We are located in GAGFA I.T. CENTER which is a world-class PEZA-accredited building in one of the Special Economic Zones of Cebu City.
